Repairs must not be carried out withut the administrator's permission.
2. SERVICE REQUIREMENTS
You must have the vehicle serviced in line with the manufacturer's recommendations during the period of this agreement.
If you do not follow the manufacturer's service schedule or maintain the vehicle as recommended by the manufacturer, or you fail to keep the vehicle insured, taxed and with a current MOT certificate, cover under the warranty will not apply and we will be entitled to end the agreement immediately. To help you maintain cover, we will allow you a 1000-mile or four- week extension (whichever is sooner) from the manufacturer's recommended service schedule.
It is important that you keep all receipts for services carried out on your vehicle, as the administrator will need to inspect these if you make a claim. Without proof of servicing, you may not be able to make a claim.
3. MILEAGE LIMITATION
Your agreement is limited by the mileage you travel in your vehicle. Unless agreed by us, your mileage limitation is based on 1,000 per month indicated in your Period of Cover, i.e. 12 months or 12,000 miles.
4. LIMITING DAMAGE
You, or the driver, must take all reasonable steps to avoid loss or damage. This includes repairing all faults that you know about, whether they are covered by the warranty or not. If you continue to use the vehicle after it becomes apparent that there is a fault, and this use causes further damage that could have been avoided, the warranty agreement will not cover any of the repair costs.
5. DIAGNOSTIC CHARGES
You are responsible for giving permission to diagnose the fault, and you will be responsible for all costs until the administrator issues an authorisation number. If we accept your claim, we will pay all reasonable charges for work that was necessary to find the fault.
6. DESIGN FAULTS AND RECALLS
If any of the vehicle's parts has a design fault or is recalled by the manufacturer, that part is not covered.
7. GEOGRAPHICAL LIMITS
The warranty agreement is valid in the United Kingdom, and for trips of up to 30 days in any other country within the European Union.
8. RATES FOR REFUNDING COSTS
We will not pay more than the UK manufacturer's list price for parts (we may need non-genuine parts to be used) and we will pay labour time in line with the recommended repair times. If your vehicle is repaired by anyone other than us, we will pay labour rates up to the maximum third-party hourly labour rate shown on the agreement registration document only, and you will be responsible for paying any difference.
9. MULTIPLE ITEMS
If you or the repairing garage reports more than one failed part or fault at the same time, the administrator will deal with them as one claim.
10. INSPECTING THE VEHICLE AND ITS PARTS
The administrator has the right to have the vehicle or any part inspected by a qualified engineer to identify the cause of the fault before they authorise repairs.
11. GOVERNING LAW
The laws of England and Wales will apply to this agreement and the English courts will deal with any disputes relating to or arising in relation to this agreement.
12. LEGAL RIGHTS
Nothing in these conditions will reduce your legal rights relating to goods that are faulty or that have not been described accurately. For more information about your legal rights, contact your local trading standards department or citizens advice bureau.
13. ADMINISTRATION OF THIS AGREEMENT
a. The warranty agreement is an agreement between you and us for the cover shown in this document.
b. The administrator acts on our behalf to manage the warranty agreement only. By accepting this agreement you agree that you can make no financial claim against the administrator under the warranty agreement.
GENERAL EXCLUSIONS
The warranty agreement does not cover the following:
1. Any vehicle recovery charges.
2. Any loss, damage or fault which a qualified engineer appointed by the administrator thinks could have been avoided or was totally or partly caused by a lack of maintenance.
3. Any parts which are not faulty but which are replaced or reported during routine servicing or recommended to be replaced as engineering best practice.
4. Any damage which is due to any type of accident or negligence, or caused by continuing to use the vehicle when it is obvious there is a fault or using contaminated fuel or the wrong fuel.
5. The gradual reduction in the performance of any part (wear and tear) due to its age or the vehicle's mileage.
6. Parts that fail or need replacing when they have reached the end of their reasonably expected lifespan due to age or the vehicle's mileage.
7. Any vehicle where the speedometer has been interfered with, altered or disconnected.
8. Any vehicle owned by a motor trader or garage or associated companies, or by the owners of that motor-trader business or garage or people connected to the owners.
9. Repairs, replacements or alterations not authorised by the administrator.
10. Anything caused directly or indirectly by war, riot, revolution or any similar event, or by vandalism, theft or attempted theft from the vehicle.
11. Any items that are not covered even if the replacement is needed because of the failure of a covered part.
12. Electrical software updates or reprogramming.
13. Parts, including software, which have been modified from the manufacturer's original specification and any part that fails as a result of those modifications.
14. Water leaking into the vehicle (including damage to covered parts caused by water leaking in).
15. Failure of parts due to them corroding or seizing up, or any extra labour costs for work that is needed due to parts seizing up or snapping.
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